Customer Support and Shop Policies

Shipping

Shipping on all products within California is free!

Shipping is available to the other 49 states for a $5 flat rate.

Orders will be shipped within 5 business days. As you wait for your order to arrive, you can access your digital downloads to get started right away.

How Will I Receive My Digital Products?

Shortly after purchase, you will receive an email with a link to your digital product in Google Drive. (You do not need a Google account to download).

Please check your SPAM folder, and then email Kelly@SoCalNatureKids.com if you have any trouble finding the files… sometimes the (virtual) Santa Ana winds seem to whisk them away from your inbox!

Returns

We do not accept returns - all sales are final. However, if there is a problem with your order - we want to make it right! Email Kelly@SoCalNatureKids.com so we can fix it.

Contact

If you need help placing an order or are looking for support after an order has been placed, please contact us at Kelly@SoCalNatureKids.com (including your order number if you have one).